Find out what our customers say about us!!

Can I just take this opportunity to thank you very much for your service. I was down from Scotland seeing my brother in Lincoln and visited your shop in June. At the time I bought 3 tops and a dress for a wedding. You took a lot of time with me giving advice and comment on the different outfits and I can honestly say I have been very happy with all of my purchases. The tops have been my most worn maternity items and I get comments on them every time I wear them. The dress was also excellent and has been worn a few times to different events, again always comfy and easy to wear, but always getting compliments. I was finding it difficult to find nice maternity cloths that were not all flowery and frills until I visited your shop and was very impressed with both your stock and service.
My only regret is that you don't have a shop in either Glasgow or Edinburgh which would have been easier for me to visit.
Thanks again. Fiona

Just wanted to email and say thanks for the great service. My bag arrived last week and i have to say that it is better in real life than i could have hoped for. It is the first time i have shopped with you, and i certainly would not hesitate to do so again - the service, price and speed of delivery were all great and i appreciated the email to say the bag was on its way. The bag has had loads of compliments and i will definitely be recommending you to friends. thanks again
claire barton

Hi Tracy,

That's great, thank you. Your website custmer service is as good as the service in your Leeds shop! (We met there a few weeks ago.)

Many thanks once again,
Alison

Dear Sirs,
I came into the Birmingham House of Fraser store late on Friday evening, after almost not bothering with the walk from the Bullring, and I wanted to write to you about the excellent service I received in your new Maternity section 'Mummy and Little Me!' After spending weeks looking for an outfit for a friend's wedding, which is next week, I eventually made it up to the 6th floor to see your collection. I was not only impressed with the range of different occasion dresses you had available, something many Maternity ranges severely neglect, but also with the excellent customer service I received.
Unfortunately, I did not get the name of the young girl who served me, but I hope you can find out who it was and pass on my sincere thanks. I have worked in retail myself, and know that the customer who walks into the shop 30 minutes before closing doesn't usually get the attention they deserve. However, at 6.30pm on Friday evening the girl in this section could not have been more helpful. I am 8 and a half months pregnant and she offered me a seat, a drink, she took my clothes to the changing rooms for me and even offered useful suggestions on other dresses I might like to try before making my decision. She didn't rush me at all and was genuinely interested in me not my money! She went out of her way to help me and was extremely polite and helpful.
Thank you once again for your excellent service, I will be coming back when the baby arrives and recommending you to my friends. I only wish I had known about your Maternity wear earlier in my pregnancy.
Many Thanks,
Charlotte Pilkington

Hi Danielle
Just a note to say THANK YOU soooo much for an amazing service!!! The coat arrived, is perfect and was much needed in Wales - it was COLD!!!! I really appreciate your efforts, I'll be back on line when the little one arrives, your store is very cool! Hope you had a good Christmas - have a very Happy New Year Stacia

Hi there, my order arrived today -wow! What a fantastic service, superfast delivery and the clothes are lovely. I was so glad to have something pretty and comfy to wear after giving birth last week that I really could have cried this morning, I was so happy! Having you call and offer the other size - all these little touches are so appreciated. Thank you for such a great service, I'm sure I'll be back for more! Kind regards, Ayshea Robertson

I just wanted to say thankyou for your excellent help when I came into birmingham on your opening day. My two pairs of trousers for work are amazingly comfy and fit me better than any trousers pre pregnancy! I would never have tried them off without your help. I live in my vest!! I am coming in tomorrow to get another one! Simone Morhan

Hi Tracy
Thanks very much for getting back to me - much appreciated. I also wanted to say that I think you have got a great range of maternity and baby things and the service you give is excellent -it is professional but friendly, very customer focused, and very responsive. I just wish that I lived in Lincoln so that I could come in and see all your things in person! Congratulations on your business. Best wishes Alison

Hi I just wanted to say what brilliant service you provide! I first saw you at the NEC in Birmingham for the baby show and brought my pink linning yummy mummy bag which I'm so happy with and people who seen it love it! Then I received my £5 voucher off from the baby show and ordered moulin roti little duck amedee yesterday and it was in my post this morning! In perfect condition and quick service and such a perfect teddy for my little one when he/she is finally here! So thank you and I'd deffinately recommend you to my friends. Regards Emma

Hi Vicky, Just to let you know that the trousers safely arrived last week. All the delivery was great as was your service. Am also loving the 'Cheeky wipes' and recommending them to my friends, despite my initial reservations I have even been using them on 'mucky' bottoms and they are massively more effective than wipes, I am a fan! Regards Tonya

Hi, Just had to tell you I got my 'Pink Lining' changing bag and I love, love, love it. Thank you for your prompt delivery and service. I hope to deal with you again in the future,
Regards,
Lisa

Thank you very much for the outfit you sent; thank you for your advice regarding the size of the trousers, the 12s fit very nicely.
Regards,
Heather

Just a note to say I am really pleased with my pyjamas - they are VERY comfy and I have recommended them to a couple of friends who are also pregnant!
All the best for your business.
Avril

Just wanted to thank Tracey and team for the brilliant service and customer care! The larger size dress arrived and is spot on. Arranging a wedding on New Year's Eve whist 7months plus pregnant is no mean feat and has been made so much smoother by you all. Thank you so much. will mail some photos in the New Year - whether you want to see them or not!!! Merry Christmas to you all. Best wishes, Louise. Guernsey, CI

Dear Vicky,
at the beginning of the week you sold me two Hotmilk nursery bras over the phone and I just wanted t say that they fit perfectly and are absolutly great. It's nice to forget that I'm wearing anything and nothing hurts.
Many Thanks. Birgit Top marks for your customer service - I will recommend you and definitely buy again,
Thanks for all your help
Kind regards
Sian

hello vicky, Thanks so much for your reply, recieved the bag this morning, absolutely love it, thanks again, michelle.

'what a fab service. Stumbled across the website and now its on the favourites page. Will pass it onto friends. Staff were very helpful and suggested alternatives if the original was not available.
Ordered the goods and 2 days later they arrived with changes ..... thankyou xxx'
Amanda

Thank you very much for the outfit you sent; thank you for your advice regarding the size of the trousers, the 12s fit very nicely.
Regards,
Heather

Hello Vicky What Service! Superb from start to finish - many thanks indeed - Fiona Vacher

Hi Vicky, Just to let you know that the trousers safely arrived last week. All the delivery was great as was your service. Am also loving the 'Cheeky wipes' and recommending them to my friends, despite my initial reservations I have even been using them on 'mucky' bottoms and they are massively more effective than wipes, I am a fan! Regards Tonya.

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